Rate confirmations are provided:

· Before dispatch: You receive signed rate confirmation before pickup

· Via email: Sent to your provided email address

· Required: Must be signed and returned before proceeding to pickup

Never pick up a load without a signed rate confirmation.

If changes are needed after booking:

· Contact your Vineyard broker immediately - as soon as you know about the issue

· Explain the situation (breakdown, delay, driver issue, etc.)

· We work with you to find solutions

· May require rate adjustments depending on circumstances

Important: Don't go silent - communication is key. We work with professional carriers to solve problems together.

Cancellations create challenges but we understand emergencies happen:

· Notify immediately: Call your broker as soon as you know you can't make pickup

· Before dispatch: Less impact if canceled before truck is dispatched

· After dispatch: May result in TONU charges if truck is already en route

· Last minute cancellations: Damage relationship and may affect future load offers

Professional carriers communicate proactively when issues arise.

At pickup, you need:

· Signed rate confirmation from Vineyard Brokerage

· Bill of Lading (BOL) from shipper

· Your driver's valid CDL

· Any special permits or documentation for the load

Inspect freight and note any damages or shortages on the BOL before leaving.

At delivery:

· Obtain signed Proof of Delivery (POD) from consignee

· Note any damages or shortages on the POD

· BOL should be signed by receiver

· Any special delivery receipts required by customer

Keep all original paperwork for your records and invoice submission

Vineyard Brokerage payment terms:

· Standard Payment: Net 30 days from delivery date

· Quick Pay Available: For established carrier relationships (contact AP team for details)

· Payment Method: ACH direct deposit (preferred) or check

· Payment Contact: ap@vineyardbrokerage.com

We stand by our carriers - your invoice gets paid as agreed. We value reliable carriers and pay on time.

To get paid, submit complete invoice packet:

· Signed Rate Confirmation

· Signed Bill of Lading (BOL)

· Signed Proof of Delivery (POD) with delivery date clearly visible

· Your invoice with load number, rate, and payment terms

· Ingate and Outgate Receipts in case of drayage shipments.

Submit to: ap@vineyardbrokerage.com

Subject Line: Include load number for fast processing

Submit paperwork electronically:

1. Take clear photos or scans of all signed documents

2. Email to ap@vineyardbrokerage.com

3. Include load number in subject line (e.g., "Load #12345 - Carrier Invoice")

4. Submit within 24-48 hours of delivery for fastest processing

5. Keep original documents for your records

Clear, legible paperwork gets processed faster.

If there are invoice discrepancies:

· We contact you via email or phone to clarify

· Common issues: Missing documents, incorrect rate, unreadable paperwork

· Provide requested information promptly to avoid payment delays

· Contact ap@vineyardbrokerage.com for status updates

Clear communication resolves issues quickly.

Yes! For payment status inquiries:

· Email: ap@vineyardbrokerage.com (preferred for documentation)

· Include: Load number, delivery date, and invoice number

· We provide status updates and expected payment dates

· Escalations: Contact management (Jimmy, Garry, Bobby) for urgent payment issues

We're transparent about payment status and timelines.

Quick Pay: Available for established carrier relationships with proven performance. Contact ap@vineyardbrokerage.com to discuss Quick Pay terms and rates.