FAQ For Shipper - Vineyardbrokerage Blogs

Frequently Asked Questions (FAQ)

General Questions

Vineyard Brokerage is a woman-owned freight brokerage company founded in 2020, providing comprehensive transportation solutions across the United States with operations in USA(Zionsville, Indiana), Canada (Windsor, ON) India (Punjab). We specialize in FTL, LTL, drayage, temperature-controlled freight, and complete logistics support. Our core values are Integrity and Honesty, and we operate on the principle: "We never give back any load."

What services does Vineyard Brokerage offer?

We provide comprehensive logistics services including:
• Full Truckload (FTL) and Less Than Truckload (LTL)
• Drayage and Intermodal Transportation
• Over-The-Road (OTR) Freight
• Temperature-Controlled (Reefer) Shipping
• Flatbed and Specialized Equipment
• Expedited and Time-Critical Shipping
• Amazon Appointment Scheduling (for prime customers and drayage loads)
• Custom Clearance Coordination
• Warehousing Solutions
• Heavy Haul Services
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What areas do you serve?

We provide nationwide coverage across all 48 contiguous United States and Canada. Our dual presence in the US (Zionsville, IN) and Canada allows us to offer extended support and coordinate international logistics efficiently.

Getting Started – Customers/Shippers/Freight Forwards

How do I get a quote for my shipment?

Getting a quote is simple: 1.

Email us at info@vineyardbrokerage.com with your shipment details

2. Call our office directly at (317) 939-3769

3. Use the contact form on our website at www.vineyardbrokerage.com

4. We typically respond with competitive rates within hours

For fastest service, include pickup/delivery locations, freight type, weight, dimensions, and preferred dates.

What information do you need to provide an accurate quote?

To provide the most accurate quote, we need:

· Pickup and delivery addresses (including zip codes and any specific facility names)

· Freight details: Type of commodity, weight, dimensions (length x width x height)

· Equipment type needed: Dry van, reefer, flatbed, etc.

· Pickup and delivery dates/times (including any appointment requirements)

· Special requirements: Liftgate, inside delivery, temperature control, hazmat, etc.

· Accessorial services: Detention allowances, layover provisions, etc.

The more details you provide, the more accurate and competitive our quote will be.

Do you offer contract rates for regular shipments?

Absolutely! For customers with consistent shipping needs, we offer:

· Contract rates for specific lanes

· Volume-based discounts

· Dedicated capacity agreements

· Customized pricing structures

· Quarterly rate reviews Contact info@vineyardbrokerage.com to discuss your regular shipping needs and receive a customized proposal.

What are your payment terms?

We offer flexible payment terms based on credit approval:

· Net 30 days for approved credit customers.

· Quick Pay options available if credit is not approved.

· Payment methods: ACH/Wire Transfer (preferred), Check

· Note: We do NOT accept credit card payments due to fraud prevention measures

New customers need to complete our credit application. Contact ar@vineyardbrokerage.com for credit applications and payment questions.

How do I apply for credit terms?

To establish credit terms:

1. Complete our Credit Application (available on our website or by request)

2. Provide trade references and bank information

3. Submit to ar@vineyardbrokerage.com

4. Our finance team reviews and approves typically within 24 hours

5. Once approved, you'll receive confirmation of your credit limit and terms

Who do I contact about invoicing questions?

For all accounts receivable and invoicing inquiries:

· Email: ar@vineyardbrokerage.com

· Management escalations: Contact Garry, Bobby, or Jimmy for urgent billing matters

We process invoices promptly and work to resolve any discrepancies quickly.

Operations & Tracking

How do I track my shipment?

Tracking your freight is easy:

· Your dedicated broker provides proactive updates throughout transit

· Real-time tracking information available upon request

· Automated notifications for: pickup confirmation, in-transit status, delivery confirmation

· Direct contact with your broker via phone, email, or WhatsApp for immediate updates

We believe in transparent communication - you'll always know where your freight is.

Can you handle last-minute or rush shipments?

Yes! Expedited and emergency freight is one of our specialties:

· Same-day pickup available

· Team drivers for time-critical freight

· Air freight coordination when needed

· 24/7 dispatch for urgent shipments

We never give back any load - if you need it moved urgently, we'll make it happen.

Do you provide proof of delivery (POD)?

Yes, we provide complete documentation:

· Signed POD within 24-48 hours of delivery

· Bill of Lading (BOL) copies

· Rate confirmations

· Any additional documentation required

All documents are provided electronically for your records.

Can you handle oversized or heavy haul freight?

Yes, we coordinate specialized and heavy haul shipments:

· Oversized freight requiring permits

· Overweight loads

· Construction and industrial equipment

· Machinery and specialized equipment move

· Route planning and permitting coordination

· Pilot car arrangements

Do you provide drayage services?

Yes! Drayage is one of our core specialties:

· Port container pickups and deliveries

· Rail yard drayage

· Intermodal container moves

· Chassis management coordination

· Storage and per diem management

· Amazon appointment scheduling (for qualifying loads)

· Customs coordination

We handle everything from port to door.

Do you offer Amazon appointment scheduling?

Yes, we provide Amazon appointment booking services for shipments to Amazon fulfillment centers. We handle the complex appointment process and ensure compliance with Amazon's strict requirements to avoid missed appointments, chargebacks, and penalties.

Current Availability: This service is available for our prime customers and drayage loads. Contact your broker to confirm eligibility.

Can you arrange warehousing or storage?

Yes, we coordinate warehousing solutions:

· Short-term and long-term storage

· Cross-docking services

· Transloading and distribution

· Inventory management coordination

· Climate-controlled storage when needed

We work with trusted warehouse partners nationwide to meet your storage needs.

Do you handle international shipments?

Yes! We coordinate international freight:

· Drayage from US ports to final destination

· Customs clearance assistance and documentation

· Cross-border shipments (US-Canada, US-Mexico)

· Door-to-door international solutions

· Ocean freight coordination through our India office

Our dual US-India presence provides unique advantages for international logistics.

Safety & Compliance

How do you vet your carriers?

We have strict carrier vetting procedures:

· Active FMCSA authority verification (MC/DOT numbers)

· Insurance verification (Auto Liability, Cargo, General Liability meeting minimum requirements)

· Safety rating and CSA score review

· Operating authority and registration verification

· References and performance history check

· Ongoing monitoring of carrier safety and compliance

We only work with properly authorized, insured, and vetted carriers.

Are your carriers insured?

Yes, all carriers in our network maintain:

· Auto Liability Insurance: Minimum $1,000,000

· Cargo Insurance: Minimum $100,000 (higher for certain commodities)

· General Liability Insurance: As required

· Workers Compensation: As required by law

We verify insurance certificates before dispatching any load.

How do I verify I'm working with the real Vineyard Brokerage?

Protect yourself from fraud - verify you're working with us:

· Official Website: www.vineyardbrokerage.com (no variations)

· Official Emails: Always end with @vineyardbrokerage.com

· Official Address: 75 N Main St, Zionsville, IN 46077

· Verify our FMCSA registration: Check our MC/DOT numbers through FMCSA database

· Call directly: Use phone number from our official website only

Report suspicious activity: If you encounter anyone claiming to be Vineyard Brokerage using different domains or emails, report immediately to info@vineyardbrokerage.com

See our fraud prevention article for detailed information on protecting yourself.