Frequently Asked Questions (FAQ)
Our booking system is a simplified process. You can place a booking request online on our website or you can call our contact number (317) 939-3769. Our team after verification finds the nearest truck for you.
Once our system receives your booking, you will be notified of the approximate distance that your goods will travel, and accordingly your bill amount will be calculated. With our fare calculator, we instantaneously give you the best rate online.
You will receive an auto-generated invoice on your registered e-mail ID once the consignment has been delivered.
You can definitely do so. However, extra costs for the extra point of delivery or pick-up will be levied accordingly. Our team will provide you with the additional cost incurred at the time of booking.
All services confirmed through us include only transportation of goods. If any manpower & packing assistance is needed, we will give assistance in arranging as per requirement at extra cost. We do not guarantee packing and labour services.
In case of Advance booking customers have to pay a token amount via ACH / Wire Transfer / PayCargo for booking confirmation. Once the truck arrives pickup location customers has to pay 80% or 90 % at the time of loading and balance amount at the time of arrival before unloading.
For Shipper
Vineyard Brokerage is a woman-owned freight brokerage company founded in 2020, providing comprehensive transportation solutions across the United States with operations in USA(Zionsville, Indiana), Canada (Windsor, ON) India (Punjab). We specialize in FTL, LTL, drayage, temperature-controlled freight, and complete logistics support. Our core values are Integrity and Honesty, and we operate on the principle: "We never give back any load."
We provide comprehensive logistics services including:
• Full Truckload (FTL) and Less Than Truckload (LTL)
• Drayage and Intermodal Transportation
• Over-The-Road (OTR) Freight
• Temperature-Controlled (Reefer) Shipping
• Flatbed and Specialized Equipment
• Expedited and Time-Critical Shipping
• Amazon Appointment Scheduling (for prime customers and drayage loads)
• Custom Clearance Coordination
• Warehousing Solutions
• Heavy Haul Services
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We provide nationwide coverage across all 48 contiguous United States and Canada. Our dual presence in the US (Zionsville, IN) and Canada allows us to offer extended support and coordinate international logistics efficiently.
Getting a quote is simple: 1.
Email us at info@vineyardbrokerage.com with your shipment details
2. Call our office directly at (317) 939-3769
3. Use the contact form on our website at www.vineyardbrokerage.com
4. We typically respond with competitive rates within hours
For fastest service, include pickup/delivery locations, freight type, weight, dimensions, and preferred dates.
To provide the most accurate quote, we need:
· Pickup and delivery addresses (including zip codes and any specific facility names)
· Freight details: Type of commodity, weight, dimensions (length x width x height)
· Equipment type needed: Dry van, reefer, flatbed, etc.
· Pickup and delivery dates/times (including any appointment requirements)
· Special requirements: Liftgate, inside delivery, temperature control, hazmat, etc.
· Accessorial services: Detention allowances, layover provisions, etc.
The more details you provide, the more accurate and competitive our quote will be.
For Carrier
We welcome reliable carrier partners! Here's how to get started:
1. Ensure you meet our carrier requirements (see below)
2. We onboard our Carriers through Highway.
3. Contact us at info@vineyardbrokerage.com or carriersafety@vineyardbrokerage.com
4. Complete our carrier packet and provide required documentation:
- W-9 form
- Certificate of Insurance (COI)
- MC/DOT authority verification
- Signed carrier agreement
5. Pass our vetting and approval process
6. Start receiving load offers and building a partnership!
We're always looking for professional, reliable carriers to join our network.
To haul freight for Vineyard Brokerage, carriers must have:
Authority & Registration:
· Valid, active MC (Motor Carrier) authority
· DOT number with active registration
· Proper operating authority for freight types hauled
· Good standing with FMCSA
Insurance Requirements (Minimum):
· Auto Liability: $1,000,000
· Cargo Insurance: $100,000 (higher for certain commodities)
· General Liability: As required
· Workers Compensation: As required by state law
Safety & Compliance:
· Satisfactory or better FMCSA safety rating
· Acceptable CSA scores
· Clean safety record
· Properly maintained equipment
Professional Standards:
· Reliable communication and responsiveness
· Professional conduct with customers
· Proper equipment and licensing for freight type
· On-time performance
We verify all requirements before approval and monitor compliance ongoing.
Required carrier documentation:
· W-9 Tax Form (for payment processing)
· Certificate of Insurance (COI) with Vineyard Brokerage listed as certificate holder
· Signed Carrier Agreement (we provide this)
· MC Authority Letter (from FMCSA)
· Carrier Profile (equipment types, lanes, contact information)
Additional documents may be required for specialized freight (hazmat endorsements, temperature control certifications, etc.)
Carrier approval typically takes:
· 24-48 hours for complete submissions with all required documents
· Same day for carriers with established industry presence and readily verifiable information
· Longer if documentation is incomplete or requires clarification Submit complete, current documentation to carriersafety@vineyardbrokerage.com for fastest processing.
When inquiring about a load, have ready:
· Your MC number and DOT number
· Equipment type and specifications (dry van, reefer, flatbed, etc.)
· Current location or preferred pickup area
· Availability date and time
· Destination preferences (if any)
· Rate expectations
The more information you provide, the faster we can match you with suitable freight.
